Frequently asked questions
What is the return policy?
All sales are final. Due to the pre-owned nature of our products, we do not accept returns or exchanges unless an item was misrepresented in its listing. If you believe you received the wrong item, please contact us within 48 hours of delivery.
What is your shipping policy?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What are your terms of service?
By purchasing from Shop Marie Bloom, you agree to the following terms:
All Sales & Returns: All sales are final. Due to the pre-owned nature of our products, we do not accept returns or exchanges unless an item was misrepresented in its listing. If you believe you received the wrong item, please contact us within 48 hours of delivery.
Product Condition: All Shop Marie Bloom items are pre-owned and sold as described. Items may show normal signs of prior wear. We are not responsible for any materials, chemicals, or substances used in the original manufacturing or by previous owners, including laundry detergents or fabric softeners. We recommend washing all items before wearing.
Shipping: Orders are processed and shipped within the timeframe stated at checkout. Shop Marie Bloom is not responsible for delays caused by carriers or customs.
Payments: All transactions are processed securely. By completing a purchase, you authorize Shop Marie Bloom to charge your selected payment method for the total order amount including applicable taxes and shipping.
Intellectual Property: All content on this site, including photos, descriptions, and branding, is the property of Shop Marie Bloom and may not be reproduced without permission.
Limitation of Liability: Shop Marie Bloom is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Governing Law: These terms are governed by the laws of the state in which Shop Marie Bloom operates.
By completing a purchase, you acknowledge that you have read and agree to these Terms of Service. For questions, contact us through our website.
What is your privacy policy?
Your privacy is important to us. This Privacy Policy explains how Shop Marie Bloom collects, uses, and protects your personal information.
Information We Collect: When you make a purchase or create an account, we collect personal information such as your name, email address, shipping address, phone number, and payment information. We may also collect browsing data through cookies to improve your shopping experience.
How We Use Your Information: We use your information to process and fulfill orders, send order confirmations and shipping updates, respond to customer service inquiries, improve our website and product offerings, and send promotional emails (only if you have opted in).
Sharing Your Information: We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers (such as payment processors and shipping carriers) solely to fulfill your order. These parties are required to keep your information confidential.
Cookies: Our website uses cookies to enhance your browsing experience and analyze site traffic. You may disable cookies in your browser settings, though this may affect certain site functionality.
Data Security: We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. All payment transactions are encrypted and processed securely.
Your Rights: You have the right to access, correct, or request deletion of your personal data at any time. To make a request, please contact us through our website.
Third-Party Links: Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
Changes to This Policy: We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
Effective Date: May 2026
For privacy-related questions, please contact us through our website.
What are your shipping rates and delivery times?
Shipping rates vary based on your location and the weight of your order. We use Shopify's built-in shipping calculator, so you'll see the exact shipping cost at checkout before completing your purchase — no surprises! 📦
Delivery times will also vary depending on your location. You'll receive a confirmation email with tracking information once your order has shipped.
How do I contact Shop Marie Bloom?
We'd love to hear from you! Here's how to get in touch:
- Email: shopmariebloom@gmail.com
- Contact Form: Visit our Contact page and fill out the form — we'll respond as soon as possible.
- Social Media: Reach us through our social media pages for quick questions or updates.
Our customer support hours are Monday, Tuesday, Thursday, and Friday from 9am–2pm. We do our best to respond to all inquiries promptly and appreciate your patience!
Are all products pre-owned?
Yes! All Shop Marie Bloom products are pre-owned. We proudly operate under a Recycle, Reuse, Renew philosophy — giving quality clothing a second life and keeping it out of landfills. Because our items are pre-owned, please note that Shop Marie Bloom is not responsible for any plastics, chemicals used in the original manufacturing process, or any laundry soaps, fabric softeners, or other products previously used on the garments. We recommend washing all items before wearing, following the care label instructions. Thank you for shopping sustainably with us!
